DC
Don C
1 reviews | Active since Mar 2013
09 Mar 2015, 10:20
Telkom overcharging ADSL
I upgraded my ADSL line from a 20GB monthly data usage with 4 Mbps line at R384 pm to a 50 GB monthly data usage with a 20 Mbps line at R601 in December 2014. They are charging me R768 for this ADSL line and data. I have tried numerous times to call the call centre and been to Telkom direct outlet but they haven't been able to acknowledge the issue. The have only credited me once off the R167 overcharge on my February Bill.
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Replies (1)Telkom's replyOfficial
09 Mar 2015, 10:35Hello Donty117,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our ADSL department and feedback will follow.
***
Regards
Frank Mkwa****
Social Media Team
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our ADSL department and feedback will follow.
***
Regards
Frank Mkwa****
Social Media Team
Telkom's reply09 Mar 2015, 10:35
Official
Hello Donty117,
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our ADSL department and feedback will follow.
***
Regards
Frank Mkwa****
Social Media Team
We sincerely apologise for the inconvenience.
Kindly note that this matter has been escalated to our ADSL department and feedback will follow.
***
Regards
Frank Mkwa****
Social Media Team
