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Christa S

1 reviews | Active since Jun 2018

04 Jun 2018, 13:44

Telkom overcharges and refuse to send a final account, instead they get debt collectors to claim money for a service not rendered.

I have cancelled my Telkom Internet due to being overcharged from February 2017 to August 2017. They charged me R1200 for unlimited internet that is supposed to cost me R599. When I told them that they first have to correct my account before I pay again, they cancelled my contract. So I told them that is fine, I need a final account showing how they have corrected the amounts for the 6 months when I was double and almost tripple charged. They told me that I will get it within three months. Instead of a final account, they got NewDebt to send me e-mails that I have to pay R3000+. I gave all information to newdebt and they told me that they will take it to Telkom. Now, months later, they come with R1 800, with no final account. TELKOM OWES ME MONEY after they have overcharged me for months! I need a final account showing what they are claiming for, but they refuse to send me a FINAL ACCOUNT.

Why? Because they know they are lying and trying to ***** even more money for a service they did not provide.

SO PLEASE - I USE THIS AS A FINAL CRY FR HELP- PLEASE SEND ME THE FINAL BILL SO THAT I CAN CLOSE THIS VERY UNSATISFACTORY RELATIONSHIP WITH A VERY UNRELIABLE COMPANY! YOU HAVE ALL MY CONTACT DETAILS!

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CS
Christa S's update14 Jun 2018, 11:50
Reviewer Update
Great! So what happened after I have send this letter? Telkom aswered me on the 13th of June 2018 , gave me a reference number and said that they are sorry. And I answered private that I need the final account to pay. AND THEN I WAS CALLED BY ANOTHER DEBT COLLECTING COMPANY VVM DEBT COLLECTORS WHO WERE INSTRUCTED THE DAY BEFORE (12 JUNE 2018) TO COLLECT R2100 FROM ME? So, instead of contacting me with the correct final account, they add R300 to the R1800 I am owing them according to NuDebt. It seems if they do not use Nudebt because Nudebt is also still waiting for the final account! NOTE: I will not pay money for debt collectors since TELKOM never gave me a final account. And it seems if they are not prepared to admit that they made a mistake!