Telkom overcharged, I have complained 6 times still no response.

<p>On upgrading my Telkom Softcap in May 2015, I was charged for both the upgraded data package and actual data usage - resulting in an overcharge of R443.20 plus VAT. I have complained to the call center at least 6 times. On 18 June 2015, 14 July 2015, 22 September 2015, 4 December 2015, 20 July 2016, 24 July 2016 and now 5 January 2017. Each time the call center operator looks at the account, agrees there has been an overcharge, but no adjustment is made. they also promise feedback within 10 days, which never happens. </p> <p> </p> <p>References ********** 4, ********** 3, ********** 4, ********** 9, ********** 7, ********** 2 and today no reference given, but "helped" by Siviwua. </p>