TELKOM OVERBILLING

In May, i joined showmax, via Telkom, and in error opened two accounts. I phoned Telkom the very next day 28.05.19 to report the error and ask them to cancel the one. On 12th June i got my Telkom bill with TWO VOD amounts of R200 each, overbilled R400 on my June Statement. I immediately phoned Telkom. Sales says I need to speak to Billing, Billing says I need to speak to Sales. I spoke to BOTH departments and received references for my calls. I cancelled ALL SHOWMAX FACILITIES, ie BOTH accounts on 12th June, and yet I still had to pay the full amount, R400 more this month, if you dont pay, they cut your service. I was expecting the R300 refund to reflect on my statement this month. 12 July, i receive yet another bill, with BOTH the accounts on the statement, the services were NEVER cancelled. Again, Sales says you need to speak to Billing, billing to sales. I put through an online complaint to Telkom on 12th July, and have still had no response. This service is absolutely SHOCKING to say the least. This is now R500 that Telkom has overbilled me for Showmax services that I cancelled. Now I am expected to pay another R200 additional on my bill, or they cut me off, then next month do I receive another bill, due to their incompetence. Second complaint, In April, I upgraded to a 10mbps line speed, in beginning May i queried when this would get done, they said it needs to get configured. We reconfigured the line in May, yet I was billed more than 10 days extra for the upgraded line, and no one let me know it was upgraded or to reconfigure. I will never recommend Telkom to anyone, service is shocking.