Telkom overbilling

This is regarding my enquiry on Friday 17 August.

I called the Telkom billings department after receiving an invoice im in arrears with R1792 and that i should pay it immediately otherwise my services will be suspended. I spoke an agent by the name of Rene and she was very rude and unhelpful with my enquiry. I ended up asking for the Manager by the name of David Stelle. He looked into my account only to find that my account is upto date and that as a matter of fact Telkom hasnt still not credited an amount of R700 which i paid 3 months ago towards my account. He than gave me his email and said he would revert back to me before close of business and has been ignoring my emails ever since. Even today i emailed him and no reply. I demand to know why they are billing wrongly.

Please explain whats going on with my account. The contract that I took is for a 4mb line R602 P\M Uncapped ADSL. I added a Lit Box which is R80 per month. So in total excluding the telephone bill my monthly payment should be R682.

If you look at the first invoice i received..i was billed R2488 AND amount due was R1788 on 1 August of which I paid. R2488-R1788 =R700 Outstanding

David Stelle tha Manager at Billings than confirmed on Friday 17 August that the R700 deposit has not been credited to my account and also confirmed that my account will be updated by one of your departments. So this means I owe Telkom R0.

This infact means that by end of August my payment due should be R682( uncapped adsl + litbox) and whatever my telephone bill is.

I just checked my bill today with Telkom…why is it sitting on R1792.

I am very unhappy about these billings and I need them to be sorted out asap.

Also please reply to my mails. I asked for your assistance as the Manager and so far the service im receiving from you is just as bad as the consultant i spoke to.