TELKOM - over promise and under deliver

on the 22nd of April 2018 i did an application with Telkom for a wifi package. once approved by telkom i was informed that a technician will call me within 21 days. on 18 May 2018 i called telkom asking when will i receive a call from their technicians they advised me that my 21 days would be up on 21 May 2018. to date i have still not received a call. everytime i call telkom i get told that their system is offline can i call back in an hour and every hour their system is still down and they refuse to call me back. when asked to speak to a team leader i get told it would be pointless because they cant help.

please understand my frustration as last year July i placed an order and got the run around from the technicians which i eventually cancelled. in march this year i app**** for a cellphone and after completing the process i was told that they will call me when stock arrives. two weeks later i called telkom and i was told my order wasnt processed.

can you guys just stick your word for once