Telkom over charging, bad service and rejecting disputes without reason- ***

Serious problem resolving accounting and the disputes thereof!

Telkom telephonically contacted me and offered me a package to migrate from DSL to LTE. I accepted and i was assured that the DSL would be cancelled. From September 2019 i have been paying double due to Telkom charging me for the DSL and the LTE. At the time i did pick it up and contacted them where i was told that the fees was pro-rata, At which time i inquired; if that was the case then i would like to be explained why am i being charged the full fee for both services, The lady at the end of the line sounded irritated with such a question and i was told off.

I have sent an e-mail today 3 December 2020 to follow up on an mail sent in December to resolve the account but have been notified that my dispute has been rejected, and that my account is in arrears for R3700. BTW No reason given for the dispute to be rejected. Telkom requested me to send a letter to cancel/Migrate my services months after the services has been migrated....

To put further injury to insult it seems that the over charging is continuing and i have been charged R372 per month for a service called DSL fastest bundle which i doubt i ever signed up for.

Very very poor service delivery!