1 reviews | Active since Feb 2014
Telkom over charges due to the incompatance of sta
I am totally and utterly disappointed with TELKOM. I took out a month to month adsl account. Firstly installation took 4 weeks, when it was finally installed I used it and on the 5th day I had no Internet, it finally came back a day later. My monthly payment was R794. First month I get a bill of R1915.67, I rightfully then refused to pay that amount and got into contact with them and they promised to sort it out, 4 weeks later I get a bill of R2721.00 and then again query it. 2 weeks later they credit me and my new amount due become R2132.25. All these charges whilst my line is suspended. I go to Telkom Galleria Amanzimtoti to try sort it out and guess what I end up paying? R350. 90. I used this line for 29 days. How on earth do you explain this. I seriously advice anyone who is considering telkom as a service provider, change your mind very quickly. They rip you off, you wait 45 mins on the line to get help and 5 weeks for something to get resolved and on top of this, you get absolutely no joy out of the telkom stores. I am sending my story to Carte Blanche I swear that and I will make sure everyone I know does not do business with TELKOM
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM159181.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM159181.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
