PL
Pieter L
1 reviews | Active since Aug 2011
24 Jul 2015, 09:33
TELKOM OVER CHARGES
Since May 2015 I had many complaints regarding Telkom Mobile online sale. They did fix the problems but now I have even more serious problems with their billing. I have been billed R349.00 before the contract was active. Contract became active beginning June. My monthly charge is R349.00 which I have paid for June. Now I get billed R847.16 for June and July instead of R698.00 and are battling to get my refund of R349.00 not to mention the overcharge as I have not used more minutes and data that is included in the package.
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Telkom's replyOfficial
24 Jul 2015, 10:32Hello kimikat,
Please note we tried to reach you on your mobile to no avail.
We have sent you an email, we will await your response in order to able to assist further.
Ref ***8 / SM128095
Apologies for any inconvenience caused.
Regards,
Didi
Telkom Social Media Team
***
081 180
Please note we tried to reach you on your mobile to no avail.
We have sent you an email, we will await your response in order to able to assist further.
Ref ***8 / SM128095
Apologies for any inconvenience caused.
Regards,
Didi
Telkom Social Media Team
***
081 180
Best regards,
Telkom's reply24 Jul 2015, 10:32
Official
Hello kimikat,
Please note we tried to reach you on your mobile to no avail.
We have sent you an email, we will await your response in order to able to assist further.
Ref ***8 / SM128095
Apologies for any inconvenience caused.
Regards,
Didi
Telkom Social Media Team
***
081 180
Please note we tried to reach you on your mobile to no avail.
We have sent you an email, we will await your response in order to able to assist further.
Ref ***8 / SM128095
Apologies for any inconvenience caused.
Regards,
Didi
Telkom Social Media Team
***
081 180
Best regards,