Telkom over charge and poor service

Hi Peter

I would like to say that i am really disappointed in the unprofessional and in-experienced service that I have received from Telkom, last year May 2017 I opened an account with Telkom a 20gb day and 20gb night WiFi lte account. Later that same year I realized that the amount of data was not sufficient and i went to the Telkom Direct shop in Mall@ Carnival to increase my data package to a 100gb day and a 100gb night. This went well for a few months until I started realized that my data was getting depleted very quickly as well as i am paying now less then the agreed amount, as this was going on i made a mistake to see if i cant fix this on my on by changing the contract online to some unlimited contract (which to date I have not received any of the benefits). I went to the same shop in mall@carnival the same day (07-05-2018) as I did the online contract adjustment which I was not sure at that stage was the right move so to be sure I went to the shop to confirm what I was getting my self into. The agent that then assisted me stated that what i did online would be reversed as it is not exactly what I expected it to be and that he saw on my account that I only received 40gb day and night and not the 100gb of data which he then stated he will correct on my contract which he did, at the same time due to contract being adjusted or something I received another WiFi LTE router which the agent confirmed will only cost me an additional R50.00 per month. End of that month June 2018 i was not charged the +-R850.00 but R2554.99. When I received the invoice I again went back to the Shop at mall@carnival to inquire and a different agent stated that I was being charged for the full amount of the additional WiFi router, which I was not very much impressed about but then just accepted it because i thought my account was now back to normal from there forward. But to my surprise they "Telkom"charged me R1308.20 for July 2018 and now they will charge me end on August 2018 R1287.80. I decided then that today 14-08-2018 I will go to a different Telkom direct shop so I went to the Direct shop in Alberton City Shopping Center, after standing in the que for 30min the lady told me that she cannot assist due to their network is offline. I then tried to call the billing center and after holding the call for 10min i was cut off. To date i do not know why i am being charged an average of R400.00 to R500.00 additional to my contract the agent in the stores seams to not give a dam if I am helped or not and I no longer now who to speak to.

Regards Daniel Naude **********