Telkom Over Bill

I have a contract with this **** of a company. I have a data deal where I pay about R270 per month. In February I received a statement saying I need to pay about R500, I asked them what was that about and apparently there’s a subscription I had signed up for and I know for a fact I never subscribed to anything. And the “subscription” doesn’t show on my phone, I sent them screenshot as proof that there’s no subscription showing and even asked them to remove it from their side and correct my billing. I left my account with enough funds so they debit and to my surprise they tried to debit the R500. Now they say I owe R1010 for this month and I fail to understand. I called and they said they cannot assist me cause customers always say the same thing that they never subscribed to anything. Oh this is not the first time this is happening it’s happened more than 3 times already that Telkom over charge me.

I have a contract with these people and what surprises me is that when they see that there’s some changes, like the “subscription” they speak of, they never call to notify or ask as that is not part of our contractual agreement. Telkom has become money laundering scheme that prey on poor clients. I strongly suggest and recommend that if you have a contract with them or thinking of having a contract to cancel it or don’t even start. I regret renewing my contract with them.