Telkom outperforms Eskom as the worst in South Africa

Fibre Line down from 02h00 Sunday, Call centre saying TIN number and account details do not match, clearly a internal IT problem. Ticket was opened and from Sunday to today 17 March 11h01 Telkom call centre still says ticket still open and they will revert as soon as ticket has been resolved. I have asked more than ten times that a manager contacts me. The funny thing is how their system works. agents can only email each other and we left in the dark. Due to Covid most of us are still working from home, so it is now costing me more to connect to the internet, lost revenue due to unable to do business. All I want to know is what is going on with my issue, yet they dont bother to even pick up the phone to update a paying client, this after more than 10 requests. Their call back service does not work. Telkom's head office number says it does not exists