Telkom outage treated with apathy

Good day

Thanks to Telkom i am sitting, for the 8th consecutive day, without any connectivity. I relocated my landline to a new premises and was pleased to see an Openserve partner arrive at my home within 2 days and consequently spend many hours installing the new line. However, on the 15th of this month the line went dead and after initially troubleshooting with my ISP a call was logged with Telkom on the 17th.

I have communicated with them via both their call centre and online means and consistently am met by apathetic agents who advise that a technician has been assigned and will contact me. Not a single person has taken the time to try and get this issue resolved.

My reference is 15AEK180218.

I hope I do not need to spend another weekend without connectivity.

Outages cost the customer money, but the attitude of these agents is that I am indebted to them.

Please sort this out.

Regards

Skyylark