Telkom outage in Wierdapark, unacceptable

On Tuesday the 1st of May my telkom landline picked up a fault and and i lost my line and dsl service, i contacted my next door neighbours and they also had no service, i then went to telkom customer service at Mall@reds, Wierdapark, the lady there told me that telkom are busy with it and it's a software upgrade issue, hence why not everyone is effected, i then contacted 10210 on the 2nd May to follow up on the progress and I was then informed that the cables where ****** from the exchange and they have handed it over to the cable division. This morning I called again 10210 to follow-up and this time they said that the team cannot proceed until they have received a quote for the repair as the cable needs to be measured and then purchased and then only they can do the installation, they estimate of 4-5 weeks repair time, i am sorry but this is not acceptable as my wife and I need to have our landline up and we work from the home dsl, i don't understand why is telkom not prioritizing this as there are many houses affected, i have fibre right in my back of my house ready to connect and was signed off last week by the Chinese technician and he took photos, why is everything going so slow or wrong, i want telkom to please answer me and work on a resolution as me and my neighbours are all effected with this fibre not been signed off by telkom itself as well, now with this cable theft crises we cannot be without a line or Internet for 4-5weeks if a resolution is not made and we not been attended I will be forced to go over to LTE uncapped from my service provider and cancel my fibre. I will not be hold liable for the non active fibre running to the pole back of my house and i will encourage all around me to go for the LTE option as this is unacceptable, i hope that telkom will get back to me as i have many concerned voices backing me up and we want this issue resolved.