Telkom Outage

I have had no service since 31 January. Reported it numerous times. Still "In progress". I have been informed that a cable needs to be replaced, and that there is no-one that I can contact to follow it up. I tried to cancel our service on their website, but this facility doesn't work. Online chat not available, and phoning their call centre and waiting 10 minutes for someone to answer, is not an option. I am beyond frustrated. 10 days without service is unacceptable.