TELKOM - OUR NGO WITHOUT PHONE FOR OVER A MONTH

We are a NGO supplying services to people with disabilities in Gauteng North. Last month our telephone lines went dead. Telkom informed us it was cable theft and was being attended to. On 9/9/15 we called out our switch board service provider. They determined that the Telkom lines were dead and lodged another fault report with Telkom on our behalf. To date Telkom has not got back to us and our lines are still dead. (I hope they are not trying to phone us on our landline)