Telkom Ottery incompetence.

It's with great sadness that I write this complaint. Telkom has been a part of my family for years. I have about 5 contracts with them currently. Last week I went to Ottery kiosk to upgrade. The process took more than 2hours and they had no chairs. I have noticed that the Battery of the Oppo A38 is running out very fast. I have to charge it every day. I went in to ask as it's still in the 7day OBF period. But the consultants didn't know or try to find out. I was really upset at the lack of effort. I left when he didn't even want to contact the Oppo rep. I went to another store and they told me it needs to be booked in. But then I'd have no phone. So there's no point to the OBF even being there. Defeats the entire purpose. I left and told the consultants I'm unhappy and I've been with Telkom very long. The consultants at Lansdowne corner were more helpful and professional and I appreciated the effort. But Ottery is not where they are supposed to be. I'm still not satisfied with my phone running out of battery so fast and I want answers.