ZA
Zafar A

1 reviews | Active since Nov 2013

04 Aug 2015, 14:39

TELKOM ORDER WITH DTSV NOT HONORED

Two months ago Telkom sales contacted me for the DSTv Explorer deal. i accepted the deal and they said i will be contacted for delivery. I received no feedback! No SMS to say my deal was put through.<br> One month ago I called the call centre to enquire about my package, they said \we still waiting for the DSTv Explorer as it is on back order"i understood and i said okay.<br> Two weeks ago i called and spoke to Prince and Dipuo- reference number for the call was DCP/51876- Dipuo first told me that my order was never placed. I asked to speak to the supervisor and Prince came on the line to say my order was put through and you will be contacted. <br> Today I called again! Tabiso"

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Replies (1)
Telkom
Telkom's reply04 Aug 2015, 19:12
Official
Hello zafar,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM131568.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media