Telkom Order problems and using live Chat

<p> I have been trying to get telkom to install a landline at our new home. So 3 weeks ago I called and placed an order. I did not get any feedback on the order and last week I contacted them using the live chat. </p> <p> </p> <p>After finding out that the order was not placed I was asked to provide details to place the order again. No explination was given even if I asked the question was ignored. So the reson for using the live chat is to make sure they get the right details that cant be ensured onve the phone. So just as the order ref number was given the person just killed the link after a brief message stating something like "Thank you for using the online chat." There is no way to get the order ref number as the chat was closed. </p> <p> </p> <p>So I started following up on my order. Not sure why it would take 7-21 days for it to process but anyway. Each time I chat to them they respond very criptic. No alternative information and closes the chat even if I have more questions.</p> <p> </p> <p>Live chat is a awesome system if used correctly. Telkom does not use it right and the conlose used to chat with is broken and does not alow you to download the chat which is an important feature. </p> <p> </p> <p>I dont like their atitude or their app at this moment. </p>