Telkom order number ***A

On 14/11/2020 I visited the Canal Walk Telkom store with all the relevant documents to transfer our Telkom account from my deceased husband's name and bank account to my own. I signed the paperwork and was told it will all be effected before the next billing cycle. On 13/12/2020 Telkom tried to take the debit order from my husband's bank account, and not surprisingly it bounced - he passed away, remember, so his bank account is frozen. I was in hospital and did not know about this rejected payment until I was well enough today to check emails. Now I am sitting with rejected debit orders and a messy account to sort out 2 months after I requested the change. I phoned the Accounts department but apparently they can't help me. My order number on 14/11/2020 was ***A. Please advise when it will be processed.