Telkom order not yet delivered and resolved since july

In July our cables in our area was apparently ****** as most of my neighbours had the same problem as I did.i phoned telkom and reported the incident. I received my ref numbers.last month I received a call from telkom since July after I reported the cable theft telling me they are busy upgrading to wireless.my parcel came out to me once and never again.that was now more than 2weeks ago.the courier company never made any contact with me whatsoever. Up til now 7 November nothing from either telkom or the courier company.which tells me the parcel is hanging somewhere but nobody goes the extra mile to find out what's happening why wasn't the parcel delivered.its not to say telkom doesn't have my contact details.im disappointed because I had the line installed as I have an elderly mother at home.the courier company is also useless as they should've made contact with telkom which then in turn telkom will try and make contact with the client. I'm not happy with the level of service from both telkom and the courier company.i don't even know which company do the delivery of their wireless devices.