Telkom order not active anymore

On 13-10-2017 I received an email from Gloria Buthelezi at Telkom, saying our business line is up for renewal. We had a chat and I decided to take the Landline Lookalike Package as we are without a phone line quite often. I then had to follow up with her and she came back on 31-10-2017 saying: "I apologise for not coming back to you,I created your application for FLLa on 31/10/2017 for R299 with biztalk250.you order number is TCM ********** ,you can do the follow up I will also do follow up on my side" . To date, I am still waiting on the new package to be activated. I called in this morning again and surprise surprise, the order "disappeared:" and they can't pick up my order on the order number. I said to the lady I spoke to that it must be difficult to work for such a useless company. I am so fed up with them, I think I amgoing to move over to VOX