Telkom Order - No Response - Pathetic Service

I placed an order for Fibre on the 2nd March. To date I have not received an order number, SMS or any correspondence confirming my order. I contacted the call centre on the 8th March to which I was told that my installation date would be Monday the 12th. I again called the contact centre yesterday and after a 40 minute call I was told that I was phoned and there was no answer. I told them I would gladly supply a call log from my phone where there would show that no Telkom number called me and was told they would escalate this. I have to date not received a phone call from anyone. Telkom are blatant ***** and if this is how they treat new business I feel sorry for anyone trying to get any sort of SERVICE out of the blatant incompetence. Unfortunately, Telkom does not form part of the openServe fibre community and do not allow one to select a provider that can actually provide a service!!!! And so we have no competition for this state run entity as you are forced to put up with this pathetic service.