Telkom order *** Line Relocation

<p>I have requested to relocate my telkom landline ( Via website ) to my new premises in Pinetown but did not get any response. No technicians called so I called them instead and requested to relocate the landline ( 6th Feb 2017 ). I was then told a technician will come through on the 8th of Feb 2017 order no. ********** 80.</p> <p>The technician then advised that the box is too far away from the house and an antenna will need to be installed to boost the signal. He mentioned by the 10th he would return to resolve this issue and install the line. I received numerous sms's from telkom stating a technician has been dispatched to my premises but none arrived.</p> <p>I then called telkom on the 10th to find out what was going on and was advised that the technicians have done work and are still busy working on the line.He then advised me to called back on 16th of Feb should the problem not be resolved. I called back on the 14th of Feb and was informed that the problem was resolved and a technician is booked to install the line on the 17th of Feb.</p> <p>Today is the 17th of Feb, I called telkom and was told no such booking has been made and the problem is not resolved. I asked to speak to a manager but he refused. Telkom Agent Fanele Nyawo, *********** due to the fact that he could not answer any of my questions so i then requested to cancel this line and was told I have to wait 30 days.</p> <p>I cannot understand as to why I have to pay for services not rendered or something that i do not have. Lies is unacceptable. Please advise on this issue and the way forward.</p>