Telkom or Telkomnooit
<p>I went to Telkom to order a line for ADSL in the beginning of Desember 2016. i was informed that it would be a quick and easy prosess... up to now i had 4 appoinments but only 2 representatives showed up and they all sing the same tune. the cable is faulty and they have to get the cable department out to fix it. This after spending a half day everytime! since then i have paid the internet service provider twice already for the data wich cant be used. if you phone Telkom you stay on the line for hours before someone tells you they will dispatch a rep to you and then it all starts again! At this stage i will not think twice of deferring people elswhere. I was worned about Telkom before , but seeing that you shouldnt judge a book by its cover or what people say about them i thaught i wont have an issue. Im posting this from a Public network as they still havent sorted the problem. </p>
Today i am sitting at home awaiting the technitian that is apparently supposed to arrive today to sort this issue. Again, no service. the technitian did not pitch up! I seriously dont know what to do anymore. The fact that i still take off from work with a hope that this will be sorted is unexplainable! How does Telkom still operate if they cant do a simple task of installing a telephone line?! Whenever you see an add of Telkom its for cellphone, Tablets, I Pad's and WI FI routers, maybe this is to show the public that they are not interested in doing ADSL or fixed lines anymore? I cant help to sit and wonder how many people are thinking of applying for a line at this very moment, hopefully this message gets to them in time to help them avoid the same mistake i have made.
A few weeks ago Noleen from Telkom rep**** to my innitial complaint by asking me for my ID and order number to sort this out. I didnt waste anytime to trust her by giving her my details and thinking this issue will be one of the past... Since then, absolutely nothing has come from it. At this stage i think that Telkom has appointed a person like Noleen to just reply to complaints so that it looks as if Telkom cares.
I went in to a Telkom store to try and see if this can be sorted if im at the store. The staff at the Keywest shopping centre store only said "sorry we cant do anything, the order is with the cable department and we dont have details for them" how does Telkom not have a telephone number for their own departments?
This is my last plead for help. I hope that this complaint falls on someones desk that will see the importance and urgency of my order. If i do not get assistance in the next 5 working days i will have no other choice and will have to take this further... who knows, maybe get a group of un happy clients together and have a demonstration infront of the same Telkom shop where we app****. #justsaying
PLEASE CAN WE GET THIS SORTED OUT.
Today i am sitting at home awaiting the technitian that is apparently supposed to arrive today to sort this issue. Again, no service. the technitian did not pitch up! I seriously dont know what to do anymore. The fact that i still take off from work with a hope that this will be sorted is unexplainable! How does Telkom still operate if they cant do a simple task of installing a telephone line?! Whenever you see an add of Telkom its for cellphone, Tablets, I Pad's and WI FI routers, maybe this is to show the public that they are not interested in doing ADSL or fixed lines anymore? I cant help to sit and wonder how many people are thinking of applying for a line at this very moment, hopefully this message gets to them in time to help them avoid the same mistake i have made.
A few weeks ago Noleen from Telkom rep**** to my innitial complaint by asking me for my ID and order number to sort this out. I didnt waste anytime to trust her by giving her my details and thinking this issue will be one of the past... Since then, absolutely nothing has come from it. At this stage i think that Telkom has appointed a person like Noleen to just reply to complaints so that it looks as if Telkom cares.
I went in to a Telkom store to try and see if this can be sorted if im at the store. The staff at the Keywest shopping centre store only said "sorry we cant do anything, the order is with the cable department and we dont have details for them" how does Telkom not have a telephone number for their own departments?
This is my last plead for help. I hope that this complaint falls on someones desk that will see the importance and urgency of my order. If i do not get assistance in the next 5 working days i will have no other choice and will have to take this further... who knows, maybe get a group of un happy clients together and have a demonstration infront of the same Telkom shop where we app****. #justsaying
PLEASE CAN WE GET THIS SORTED OUT.