Telkom or should i also call it "HELKOM"

For the last 14 days i have been trying to change the ownership of our landlines so that we may be able to activate the internet service. The previous account holder is now deceased and as a result we cannot do anything with any services on the line. I have been into a store with all the documents as well as emailed them through to the relevant department at Telkom. There lack of assistance is appalling. Trying to run a business with no internet for the last 2 weeks is a real nightmare and the people at Telkom just don't care. I hope and pray that someone out there is able to eventually assist to get this issue sorted without me having to go into a store again as the ques at Telkom are almost as bad as home affairs.