TELKOM OR HELLKOM???

Well I have been logging faults and the same thing happens. So the internet is on and off and waiting times when u call in are pathetic. So on monday 10th of december I logged a fault via the TELKOM app. 10 minutes later the internet works for a few hours and then it dies again. So i patiently wait for a response for 4 days. Today (4 days later)I call in to follow up and get told that it was never logged on thier side and that it will be treated as urgent. I called in and got lots of stories so decided to take a drive around the block to look if there are any technicians in the area... lo and behold i find one and he tells me he knows nothing about my fault that I reported and that his busy... ( although his less than half a km from my house). Then i called again and got told that I have to wait and that there is only one technician although I saw two in my area as well as the one i asked to assist me as I already have a ref number. So now my question is this... Will my internet be sorted in 2018 and why do i have the same problem again after 6 weeks of the problem being fixed? This is getting old and the replies are getting lame... TELKOM needs to step up