Telkom or Hellkom

I am currently a customer on the TELKOM LTE mobile network. I have been trying since February 2018 to enquire how do I go about buying out of my existing contract in order to upgrade to a cheaper contract. since Feb and months to pass I have had no response to my query. Today being the 10th of July, I was pushed from department to department and held on for over 30minutes just to be told by each department that I need to call the other department and so on and so on. this has been the most frustrating experience of my year so far. what's worse is that nobody in the various departments that I contacted spoke with the same voice, in other words, the consultants do not know what the f*&^%$#% is happening in Telkom and as such cannot advise customers. instead they push you between departments. the team leaders and customer service managers absolve themselves with dealing with customers saying that they are busy in meetings. I do wonder if customer services and complaints is on the agenda during these never-ending ''meetings'' as no manger will return my call.

TELKOM is actually HELLKOM when it comes to customer services.

WELL DONE HELLKOM.