TELKOM OR HELLKOM?

I have had my landline installed in November, since then, I cant count the number of days I actually had a working line. Basically I am paying for a service that I am not using???? I made numerous calls to them, given reference numbers to start a filing system and still no technician to sort out my dead line. Yet telkom sms service is very prompt with sending messages that my query has been RESOLVED!<br> <br> Tired of calling the call center, being told the same story everytime. They refuse to give me an email address for the complaints department. Spoken to team leaders, managers, presidents etc. Still no service.... LINE IS DEAD!<br> <br>