TO
T O

1 reviews | Active since May 2017

16 May 2017, 12:09

Telkom or "Hellkom"

<p>I've been experiencing bad service from Telkom for the past year or so. However, the past 4 months have been worse than usual.</p> <p> </p> <p>If I had to write my entire experience here, there probably won't be enough space. And if I could give a rating of zero,I most definitely would.</p> <p> </p> <p>I've had intermittent internet service, phoned the call centre a countless number of times, sent emails and been in and out of the Telkom store at the mall. A large number of faults have been logged, but my issue never got resolved. I have every reference number,and Telkom should be able to view these too. I pay my bills every month, but receive no value for money. I have to buy data every month due to no internet from Telkom.</p> <p>Both my time and money has been wasted. </p> <p>I am fed up, disappointed and disgruntled.</p>

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Replies (3)
Telkom
Telkom's reply17 May 2017, 15:13
Official

Hi T-O,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom
Telkom's reply18 May 2017, 13:30
Official

Hi.

Kindly inbox your affected phone number so that we can be able to investigate and assist, and please make sure you select "post a private reply" when you respond so that we can be able to view that phone number.

Kind Regards

Tumelo

Best regards,

TO
T O's update20 May 2017, 10:59
Reviewer Update

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