TELKOM or HELKOM

To those who dont know this already,

I was very recently contacted by "Helkom" informing me that my ADSL line for my Bussiness will be deactivated and they will be moving me over to a Broadband WIFI internet solution, I was not asked, I was told that this is the route I must follow and I will be receiving my router and simcard shortly.

FINE, so this router gets delivered, no Technician to assist me, I have to phone Telkom from my Cellphone and be charged to my account for the time being on hold, then I get told by the Telkom representative to just follow the steps on the box, I end up calling my son to assist me rather.

Router is installed, phone connected, and the internet is slow as hell, I cant make phone calls and people cant hear me when I am speaking to them, when I try to divert my office number to my cell phone, I get a message "You have insufficient funds or evern better "The line is infected" ....

I phone telkom again to let them know of my issue, I was then told to take the router to the nearest branch and have it tested which I did and no problem with the router, I proceed to phone my IT guy to come and have a look and maybe shed some light on my problem just to to be told that there is almost no signal in my office no matter where we move the router, now every time I phone Telkom, I get told that the technicians are very busy and will get to me shortly and it has been over a week now, I am loosing bussiness every day because of this nonsense.

They are quick to send me a bill aswell for the router to which I never even agreed on paying for as I was told by Telkom that they are moving me over to this service, so, I am not going to make any payment for this device and service that does not work nor do I believe I should pay anything in the future with regards to this change over as Telkom should be responsible for the cost as they made this decision for me.