Telkom opt to ignore complaints rather than attempt to resolve them

<p>After a 3rd Party Telkom agent makes a mistake on a contract application and the incorrect contract is put in place, due to this mistake. Telkom Have refused to communicate a way forward. Having phoned numerous times, e-mailed every person spoken to, and a promise by each to escalate the matter, 2 months have passed and not a word from any if the 6 different people communicated with at Telkom.</p> <p> </p> <p>Their 3rd party agent, who himself admitted to Telkom the mistake was his, has opted to just leave the problem in my hands to resolve. In the meantime, I'm forced to continue paying for an incorrect service else they hand you over.</p> <p> </p> <p>It's clear now why Telkom are always needing to retrench their staff, because they have no clue how to retain their customers. </p>