Telkom operates like the Mafia. I WANT JUSTICE!!!!

Telkom's problem is not the front end (Stores in malls etc), the problem with Telkom is the back-end office's poor operational management abilities. Telkom owes me money due to a credit balance on my account. I've requested the money back and they said it would take no more than 15 working days. 25 working days later and I have yet to receive my money. They're excuse is that there is a huge backlog with the back-end office which is a clear indication of poor management. I want my money but now I also want justice. It is ******* for Telkom to hold my money for so long. Especially when I need that money to support myself and my family. For those who have a similar problem with Telkom here's my email address ********** let us take action against Telkom as a group instead of us fighting as individuals.