Telkom -Openserve terrible service implementation

<p>On the 02/06/2017 both our Telkom landline and ADSL line became non operational -completely dead. Openserve had been installing fibre in our area at the same time as this occurring. The cause for our lines being completely dead is because Openserve a division of Telkom damaged the main box feeding our whole area. Not slight damage of the box but the entire box was lifted out the ground and all cables leading to the box of all Telkom lines were forceably removed by Openserve employees. The fault is now a major fault in our area as all these individual Telkom lines removed and destroyed by Openserve need to be repaired before full service is restored to us within a new exchange box. This is utterly shocking that A division of Telkom installing fibre lines had completely damaged a clearly visible and large exchange box in our area. I wonder if Openserve damaged this box to force customers whom were on ADSL to convert to fibre out of sheer desperation as to the major damage caused to the box cannot be viewed as accidental or unintended. Unintended would be one line break not an entire box being lifted and all Telkom customers with ADSL being directly affected when Fibre is now announced. We will not be customers of Openserve and if this box is not replaced soon either customers of Telkom. Our reference number is :373CRK020617.</p>