Telkom Openserve keep on passing the buck - Fibre still NOT activated

On 2021/08/24 two unidentified gentlemen rocked up at our premises and announced that Telkom is replacing copper with fibre. Great we said BUT we didn’t put in an application but we are considering fibre. At one stage our solar installer had to supply them with power since mains was temporally disconnected.

They managed to get the fibre installed and get the Fibre Voice standalone line working.

OpenServe then left without activating the fibre modem.

Tried to talk to OpenServe about our Telkom order for Unlimited Business Premium Fibre 50Mbps R999 PM X 24 Ref *********

We’ve been pushed from pillar to post by Telkom Shop being Offline, Telkom sales 10217 and eventually Telkom Online.

Even this process has been ongoing since 21/10/13 just to learn today that your fibre B********* has been deleted you will need to contact sales to have it reinstated.

I sincerely hope that you don’t suffer from tooth ache and need to call this Dental Practice because the Telkom / Openserve Fibre Voice standalone line is out of order.

Reporting a fault on your previous fault reporting system just resulted in several SMS from Openserve suggesting using the new chat system. After three failed attempts we managed to Chat with Zandile.

Trust that you as the CEO can escalate this issue as a matter of urgency to: 1) 2) Activate the fibre Modem 3) Conclude the rest of our Unlimited Business Premium Fibre 50Mbps order Ref A*********x

Looking forward to immediate action from Telkom/Openserve that’s been keeping on passing the buck back and forth.