Telkom Openserve installation taking forever to be done

I app**** for Telkom Fibre under order 167 573 902. Prior to this I had another order number that was cancelled because it was done incorrectly and I wouldnt have access free offerings under a Telkom special at the time of my application on 20 July 2017. I was told that we would have installation within 30 days. However when I query my order status on the Telkom website the status hasnt changed since day 1. Not only that for over 3 weeks when I call Telkom Sales or the general residential call centre, their feedback has also been the same - the order is with Networks, who are awaiting for body corporate approval. I told them this is strange because already a neighbour in our complex of 5 people already has a Telkom Openserve installation. I asked that if there are forms that somehow still needs to be signed they be sent to me, and that hasnt happened. I have asked for Networks to be in touch with me - that also hasnt happened. When I try to escalate to the supervisors in Sales / Residentials - they are always on the phone with more "important" escalations, and they never call you back. I hope for the day when big corporates like this fall...and go back to basics where clients are king. I should be having an installation done next week, but not likely. So other clients be warned!