Telkom/ Openserve complaint

I am writing to lay a complain about work that was performed at my residence on the 21st September 2018...

The workers were sent to do the work by Openserve which is contracted by Telkom to replace cables. They entered our property (Private land) without our (myself and my brother) permission and continued to dig next to where the telephone pole is situated. Our neighbor unlocked the gate for them to enter and "check the wires on the pole" not to dig in the yard. Upon my arrival from work I found them already dug... I kindly asked them to close the hole and inform their immediate supervisor and vacate my premises as this was never discussed with me or my brother.

This is violation of our right to privacy for the company to do such, we had a telephone line at the residence which was closed due to a faulty line which was reported to telkom between 2014 and 2015 I do not have log reports anymore of the and it was never escalated and no one ever came back to the residence to check.

We would like the proper appointments to be done and works order as well as job card if there are any and so that someone will be present at home during the work that will be performed, as it is closer to manhole and should we experience any problems with sewage system in future we have all the paperwork that will cover us in order not to incur expenses that will be related to those repairs.

This was totally unacceptable they must reach me to resolve this matter as I cannot find customer care email nor Openserve