Telkom Openserve

I have a DSL internet line with Afrihost, who uses Openserve. I did not have ANY internet connection from the 22nd of December 2020 until an Openserve technician came out on the 21st of January 2021. Afrihost and myself contacted Telkom numerous times and laid faults, Telkom kept closing the faults and assigning it as "resolved" when nothing had been done. I kept pushing them to send a technician out because I had an IT technician come over and check my devices and connections and they verified that nothing was wrong on my side. It took over 2 weeks for them to physically send out a technician. The technician couldn't find anything wrong with my connections etc and assumed I needed to changed my router cause that could be the only problem, the technician said that she would be resetting the ports and would phone once it's done. After she called to say it's done, I put my router off for a few minutes.. and miraculously my internet was back. Telkom needs to work on there customer service support services. I had even went to the escalations department, which was supposedly to speed up the process, but that didn't do any good cause it took a week after that for anything to be done. I used to phone Telkom every second day. Unfortunately, for work purposes, I need wired internet cause fiber is not yet live in my area. Telkom's service has always been pathetic!!