Telkom opened a account in my name with no details

Last year I called telkom to enquire if I can get a adsl line installed for a wifi router. The call centre agent told me there is no coverage in my area, I then asked for other options and she said they have a wireless option and was told to go to a branch to get the device and open the account. Since my enquiry was about a uncapped line and she said the wireless was 10 gig, I chose not to get the device. A couple of months later I got a call from telkom telling me I owe them and informed them i don't have a account with them, continued the next month and the lady said she will cancel it. A couple of months after that a lawyer representing telkom called me to tell methey will be reporting me if I don't pay the outstanding amount. So I went the vanderbjil branch and a dispute was logged same time cause they have no information showing i opened a acount with them. No cell number given to me, no device, no signed contract, no recorded telephone conversion, nothing!!! My dispute is just hanging and nothing is being done. I waist my time in a line for a hour each time i go there and hold for 45mins over the phone countless of times to be told please wait for it to be resolved!!!