Telkom Open serve staff trying to ******* elderly clients

I pay R804 to Telkom for fiber 10mbs. I must have log 5 or 6 faults, they say its better but throughout the following days, nothing has changed. its very intermittent service. Sometimes 10mbs sometimes 0mbs

Recently Open serve technicians came out, very pleasant and said you need a new extended, which they set up for us, and cutting a long story short asked me to pay R1700 cash, I said I did not carry that much cash they must come back. I then went on the internet and checked the price for exactly the extended price was R385. Is this legal?

They also wanted to ut wiring in, but I never let them I am sure they were going to charge me for that also.

I have the names, and telephone numbers that they used. I also tried to phone telkom but no manager wants to speak to me.

Loraine Dalton