TELKOM OPEN SERVE FIBRE - A DISASTER OF NOTE!!!

Subsequent to installing Telkom/Open Serve fibre internet 1 month ago, we have had unreliable, slow internet that drops regularly ever since. Having logged 3 faults with Telkom, we received 3 sms's stating that the fault has been "resolved" without Telkom even sending a technician out or confirming with me whether this was indeed the case. A call from senior technician Frans today stated that the problem was with the standard Telkom D-Link router not being compatible with Apple devices and I need to purchase a R3800 Apple-specific router (can you believe it?) - this, despite us using Android and Microsoft devices that have the same problem. A trip to Fourways Telkom Store resulted in employee Joyce phoning technician Tebogo (who refuted the other technician's view) with both of them promising to escalate and call me during the course of the day - never happened... One month later still no joy. I understand that all my neighbours have similar problems with Telkom fibre. DO NOT BE TEMPTED - TELKOM/OPEN SERVE FIBRE IS A DISASTER