Telkom / Open Serve continues to guarantee a ****ty service

Waited for few years for Open Serve to install fibre in our area. Finally I upgrade from adsl to fibre Wednesday. However Telkom/Open Serve, What ever they call themselves these days are still as *********** as ever. I have literally been on the phone for two whole days now trying to get my username and password since my old login credentials are not working. I am ping pong back and forth between the Sales call centre 10213 and technical call centre 10210. The Sales call centre cannot complete and activate my account which already was in existence for 13 years, and the technical team cannot issue me a username and password because first my account was pending, and on my last call my account has been closed. Now I need to phone the Sales call centre to reactivate my account. All I wanted was to upgrade my internet service to fibre,What a nightmare it is to deal with Telkom. Although the name has changed from Telkom to Open Serve, one thing is consist, their ****ty service - that is a guarantee.