Telkom only processed my request from 2014 NOW!!!

In December 2014, when I initially signed up for my DSL line with Telkom, I decided that I would take my ADSL data with Afrihost due to the fact that they are way more reasonable with their pricing. I then saw that they offered a deal where you could take your DSL line and ADSL data with them and 'You wouldn't have to deal with Telkom' was listed as one of the perks'. They then could not migrate the line because Telkom had a problem in doing so. I told them to cancel the request as I didn't mind at the time, paying Telkom and Afrihost seperately. So almost 2 years later, 2016, Telkom decides to process the request placed by Afrihost in DECEMBER 2014 without liasing with me! My line has been suspended for the past 3 days and all the consultants at Telkom are too lazy to try and assist me! They keep giving me different excuses, first blaming payment but when I provided proof of payment I got told that it was an error on their side, something about a Wholesale Service Pool and they have sent an e-mail to the department to have the suspension lifted which is already closed and can only be processed tomorrow. I am losing money and business because of this! Staff just put phone down!!!!