Telkom only pays Lip Service-No performance&Delivr

More than 1 week has passed since my complaint was posted here&it is now 25days since my complaint was lodged with Telkom and there's still no performance nor any delivery in resolving my problem despite numerous requests. Their Technical Department need to enter my New MAC address on its system so that I can use the10GB full speed Wi-Fi which I am entitled to use as I'm unable to gain access to this as their system still contains my Old MAC address.I am paying for a service which I am not receiving since 10/09/2015- Case ***1 refers.All I've had are empty promises and a call from their Social Media Dept. Mr Puckree who is the senior to Mr Ndaba(the person who originally recorded my complaint) informed me via e-mail that the matter has been referred to their Tech Dept but no one from that dept has contacted me to-date.What does a person need to do in order to get Telkom to resolve my problem?If this is what Telkom means when they claim to give to-morrow to-day then I'd rather get yesterday the day before cos at least I knew then that my problems would be resolved speedily&not ignored.The service is atrocious, shocking and beyond a joke.