Telkom only helps you when it benefits them, stay away if you need to save money

I went to thee Telkom Hatfield store to change my debit order details and the lady who helped me assured me that my details have been updated and she even gave me a piece of paper to show me the change. To my surprise they still debited me from the old bank account that i used and the payment was rejected because i was no longer using that bank account, i thought maybe it was just a problem for that month then i paid the fees electronically, but it kept on going on for months and months and to avoid charges on my bank account i usually deposited money my old bank account to avoid rejected debit order fees from my bank. i called in last month to have my account details updated again, to my surprise they still debited the old bank account which resulted in the bank charging me and Telkom charging me around R200.00 for rejected debit orders, which i was unaware of. they added it to my monthly statement every time the debits from the old bank account didn't go through i unknowingly paid for it. last month i tried to get them to give me a total amount i needed to pay in order for me to cancel my contract and all services i have with them and i'm still waiting for that call even now.

they are quick to give you sales that will cost you and slow to help with things that will save you money.