Telkom only cater for the rich and well

Telkom isn't very inclusive. The account owner of my contract has cancer and is physically unable to go to a branch or speak. I have wasted at least a 1000 minutes of airtime and spent hours on end in branches trying to get a solution besides bring in the account owner or letter of attorney. Telkom doesn't even want to give me an email address the owner of account can email or put me through to a manager when I phone. They are not willing to cover the ambulance transportation that is required to get him to a branch or take responsibility of the account owner if something were to happen to him in a branch. I have have tried countless times begging for an alternative but they keep citing me the exact same words and not helping me figure out how to solve the problem.