Telkom Online Upgrades

I have contemplated writing this review for 3 days because I wanted to give Telkom the benefit of the doubt.

On Thursday 17 March 2020 I upgraded online to an iMac device with 10gb and a Huawei b535 router @ R499 per month X 36. I was notified via sms that telkom would call me to complete my upgrade. I missed the call on Friday and could not return the call. On Monday I proceeded to call Telkom as they were not available the whole. They did not want to offer me the contract at first, eventually Jared Pather at the online upgrades said there was still a contract available for me. During the course of the day on Monday, I tried to upgrade, after numerous calls I was on my way to my upgrade, then i was notified the xds system had blocked me, despite me not answering any security questions. The agents keep insisting i wait 72 hours.

The manager Jared Pather told me the only way I could be unblocked is to call xds. I proceeded to do this (not my duty) but I did it anyway....XDS, a gentleman named Malcolm Naidoo told me this was for Telkom to sort out, that the customer cannot override the system, only Telkom.

In the last two days I have had numerous phone calls, Jared always promises to call me back, he never does and insists there is nothing he can do about my xds.

I am utterly dissatisfied, as I am a longstanding Telkom customer, with not 1, but 3 contracts.

The service is disgusting.