1 reviews | Active since Aug 2016
Telkom Online Service sucks - slow and *********** agents
<p>I logged a call for a phone line installation on 2016/08/01 online. The online application required you to fill in detailed information in order for the application to be processed. After filling the application I was called by Z<strong>ine Ndulelisa ********** and had to go through the entire application process again meaning the online application was a waste of time. </p> <p>After processing the application I did not receive any reference number. I called Telkom again on the 2016/08/21 only to find out that <strong>Zine Ndulelisa ********** did not log the call. I contacted her and she said she would get back to me.</p> <p> </p> <p>I basically wasted a month and now I need to start the application again. What a waste. </p>
Received this reply from Telkom Social Media:
Hi Edwin,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fulfillment Team for assistance.
Your reference number is AI ********** .
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Received this reply from Telkom Social Media:
Hi Edwin,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Fulfillment Team for assistance.
Your reference number is AI ********** .
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Still have not received any resolution to my request. I received a call from "Ayanda Xulu (A)" ********** She was of no help as I still did not receive a reference number for my application. You people are ****ing dumb.
Still have not received any resolution to my request. I received a call from "Ayanda Xulu (A)" ********** She was of no help as I still did not receive a reference number for my application. You people are ****ing dumb.