Telkom Online Service

I app**** for a contract from Telkom, online application. It's been a week now calling and still there is no order number. I called 3 times today only to be told that there is no stock and the consultant that called should have told me that. On top of that the application was cancelled. I asked then why is the device still being advertised, the answer was it's old and they haven't taken the advert down on their website. The problem that I have is that this application went to my credit record and now when I go for another application it will show. They can't even send me to one of the stores because the application was done "online". Isn't this the same company why do I have to reapply.