Telkom Online Sales *****

I would like to lodge a complaint on how Telkom Online Sales **********ly used my information to create a sale. I ordered a Laptop deal (MSI GF63) with a router and 20GB p/m sim from them on the 17th of September. I received a "do_not_reply" mail with a new sale for my items and was informed delivery would happen within 3-5 days.

On the 22nd of September I got a delivery of a sim card, but no laptop nor router. I contacted them and they told me there is no stock of this laptop and once they have stock the other items will be delivered.

I finally phoned them today on the 29th of September, but now they say there is no history of me ever placing an order for a laptop and that I have been signed up for a 1GB Data sim for 24 month on R99.

How is this possible? I have been signed up for something without my knowledge or know-how? I app**** for a Laptop and they went ahead and processed a different sale from that information?